Collecting data for a goal
If you don't have any goals set up, first read the section What are goals? Types of goals. If you have goals set up but you believe they aren't working correctly, follow the recommendations for configuring goals.
Choose your situation to find a solution:
- The goal condition in Yandex.Metrica doesn't cover all the possibilities. For example, the goal is set as going to the order confirmation page, but the site also allows quick orders without visiting this page.
- The site user has a browser plugin that blocks the Yandex.Metrica tag, so this user isn't counted.
- The user has an antivirus system with strict privacy settings.
- The user has a slow internet connection, so the Yandex.Metrica tag didn't load on the target page.