«Call processing quality» report
This report uses special metrics to determine the quality of call processing. You can view the time the caller spent on hold, the duration of the call, and missed calls.
This report also displays information about Yandex.Direct calls.
To view the report:.
Ways to use this report
Conditions for getting the report
Report structure and setup
Note that the report does not support:
- Dimensions and metrics other than the default ones.
- Statistical accuracy of data settings.