---
metadata:
  - name: generator
    content: Diplodoc Platform v5.56.0
alternate:
  - https://yandex.com.tr/support/metrica/en/webvisor/view-record.md
  - https://yandex.com.tr/support/metrica/es/webvisor/view-record.md
  - https://yandex.com.tr/support/metrica/pt/webvisor/view-record.md
  - https://yandex.com.tr/support/metrica/ru/webvisor/view-record.md
  - https://yandex.com.tr/support/metrica/tr/webvisor/view-record.md
  - href: en/webvisor/view-record.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
title: Viewing Session Replay recordings
description: When playing a recording of a session, Session Replay hides the values of password fields as well as other objects marked with a special CSS class.
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/metrica/en/llms.txt


# Viewing Session Replay recordings


{% note alert %}

When playing a recording of a session, Session Replay hides the values of password fields as well as other objects marked with a [special CSS class](https://yandex.com.tr/support/metrica/en/webvisor/settings.md).

{% endnote %}


## Setting up a recording list {#set-list}


**Select segment condition**

 
:   Session Replay supports [standard segmentation](https://yandex.com.tr/support/metrica/en/general/segmentation.md). For example, you can filter a recording list so that only smartphone sessions are displayed.
    
    You can also segment data by recording characteristics (for example, you can filter out every replay except for the ones you already watched). To do this, find the **Sessions in which** condition group, click ![](../_assets/plus.svg), and select the **Session Replay** group. This group isn’t available in other Yandex Metrica reports.

**Activity**

 
:   Information about the conditional level of user activity on the site (e.g., clicking through pages, conversions, filling out forms). Activity depends on the features of the site. For example, if there are many videos on the pages, users may watch them without interacting. 
    The activity segment is available only for the Session Replay report.

**Filter by value**

 
:   <!-- source: en/_includes/definitons/webvisor-v2/view-record/def-1.md -->
    For example, you can filter your list so that only sessions that start on a specific page are displayed. To do this, click ![](../_assets/button-filter-old.svg) in the **Landing page** column and specify the page URL in the window that opens.
        
    You can also filter sessions by their characteristics. To do this, click ![](../_assets/button-filter-old.svg) in the recording field.
        
    <!-- endsource: en/_includes/definitons/webvisor-v2/view-record/def-1.md -->

**View session information**

 
:   <!-- source: en/_includes/definitons/webvisor-v2/view-record/def-2.md -->
    To view session information, click ![](../_assets/info.png) in the recording field. More detailed information about sessions can be found in the [Users and customers](https://yandex.com.tr/support/metrica/en/general/people.md) report.
    <!-- endsource: en/_includes/definitons/webvisor-v2/view-record/def-2.md -->

**Create an order based on a session**

 
:   In each recording row, there is the ![](../_assets/link-order.svg) icon that you can use to create an order based on the session you need without going to "Order management". After the order is created, it appears in the [Order management](https://yandex.com.tr/support/metrica/en/reports/order-management.md) section, where you can specify its revenue, status, and other attributes.


## Learn more

- [Session Replay error descriptions](https://yandex.com.tr/support/metrica/en/webvisor/errors.md)

<!-- source: en/_includes/buttons/chat-button.md -->
[Chat with us](https://yandex.com.tr/chat/#/user/036e6a02-3620-9cdc-4c5e-a34667a7379e?utm_source=spravka){.button}

<!-- source: en/_includes/styles/href-to-button.md -->

<!-- endsource: en/_includes/styles/href-to-button.md -->
<!-- endsource: en/_includes/buttons/chat-button.md -->

<!-- source: en/_includes/popup/id-qanda/feedback-intro.md -->
<div class="cut-button">

{% cut "Write an email" %}

Select a question to find a solution.

{% list tabs radio %}

- Incorrect site content was recorded

  The page content in the recording may be different from the actual content. It’s likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. This will make the file name change every time you update its contents. For example, `style.390b32d4d49d5e7d.css` will become `style.0c573d460df87d4de5a4.css`. This lets Session Replay use the style that the site visitor sees when it records a session.

- Error during playback

  Do the following:

  - [Clear the](https://yandex.ru/support/browser/personal-data-protection/cache-memory.html?lang=ru#clearing-cache) browser cache.
  - Disable all plugins and browser extensions.
  - [Delete the browser cookies](https://yandex.ru/support/browser/personal-data-protection/cookies.html#del-cookie).
  - Check the firewall settings. It’s possible that the firewall is blocking the Yandex Metrica tag script. The tag could also be blocked by the [Adblock Plus](https://adblockplus.org) extension.

  {% cut "I followed the recommendations, but the error persists" %}


  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--g-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com.tr/surveys/1711/?&iframe=1&lang=tr">
    </iframe>
  </div>

  {% endcut %}

- Other questions

  
  If you have more questions about Session Replay, submit them in the form below. Provide an example of a session with incorrectly displayed data and specify the full version of your browser.

  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--g-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com.tr/surveys/1711/?&iframe=1&lang=tr">
    </iframe>
  </div>

{% endlist %}

{% endcut %}

</div>

<!-- source: en/_includes/styles/cut-button.md -->

<!-- endsource: en/_includes/styles/cut-button.md -->
<!-- endsource: en/_includes/popup/id-qanda/feedback-intro.md -->


<!-- source: en/_includes/footer-links.md -->
- - -

<div class="borderless-table">

#|
||
Useful links

- [Demo tag](https://metrica.yandex.com.tr/r/dashboard?)
- [Add a tag](https://metrica.yandex.com.tr/add/)
- [Free tag setup](https://yandex.com.tr/promo/freeservice/metrica?utm_source=help_metrica_tr&utm_medium=cpc&utm_campaign=1)
- [Yandex Metrica API](https://tech.yandex.com.tr/metrika/)
- [Suggest your idea](https://yandex.com.tr/support/metrica/troubleshooting/idea.html)
- [Discuss in Telegram](https://t.me/yandexmetrika)
|
Online training

- [Get a Yandex Metrica certificate](https://yandex.ru/adv/expert/exam/metrika/?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)


- [Take a training course](https://yandex.com/adv/edu/online/metrika?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)

||
|#

</div>

<!-- source: en/_includes/styles/table-style.md -->

<!-- endsource: en/_includes/styles/table-style.md -->
<!-- endsource: en/_includes/footer-links.md -->

<!-- source: en/_includes/styles/cut-button.md -->

<!-- endsource: en/_includes/styles/cut-button.md -->

<!-- source: en/_includes/styles/href-to-button.md -->

<!-- endsource: en/_includes/styles/href-to-button.md -->