Location problems

If your location can't be determined or is determined inaccurately, follow the recommendations in this article.

Enable location services on your device

  1. In the device settings, go to Location.
  2. Enable Location access.
  1. Tap Settings → Privacy.
  2. Enable Location services.

Increase the frequency of location signals

To ensure stable navigation and increase the frequency of location signals, do the following:

  • Update to the latest version of Yandex Maps.
  • Enable Wi-Fi and Bluetooth on your device.

Disable Wi-Fi scan throttling

Alert

This setting is only available for devices running Android version 10 and higher, except for Huawei and Honor devices.

To disable Wi-Fi scan throttling, activate Developer mode:

  1. In the device settings, go to About phone.
  2. Tap MIUI version seven times.
  3. Go back to settings and open System.
  4. Select Developer options and disable Wi-Fi scan throttling.
  1. In the device settings, go to About phone.
  2. Open Software information and tap Build number seven times.
  3. Go back to settings and open System.
  4. Select Developer options and disable Wi-Fi scan throttling.
  1. In the device settings, go to About phone.
  2. Tap Build number seven times.
  3. Go back to settings and open System.
  4. Select Developer options and disable Wi-Fi scan throttling.
  1. In the device settings, go to About phone.
  2. Tap Build number seven times.
  3. Go back to settings and open System.
  4. Select Developer options and disable Wi-Fi scan throttling.
  1. In the device settings, go to About phone.
  2. Open Baseband & Kernel and tap Build number seven times.
  3. Go back to settings and open System.
  4. Select Developer options and disable Wi-Fi scan throttling.

Allow the app to access your location data

Yandex Maps can't function properly without access to your location data. Allow access to this data in your device settings.

Ensure that the GPS signal is available

Keep your device on the car dashboard. Obstacles, such as the car roof, dense foliage, or highrise buildings, reduce the quality of the GPS signal, and can block it completely.

Troubleshoot device issues

Sometimes, device issues may hinder accurate geolocation.

General recommendations for Android and iOS devices:

  • Close Yandex Maps. Hiding the app with the Back or Home buttons won't help. You need to open the list of running apps and swipe the Yandex Maps app right or left.
  • Turn off Wi-Fi and turn it on again.
  • Turn on Airplane Mode for 15–20 seconds, then turn it off.
  • Restart your smartphone or tablet.
Contact support
Previous
Find my location
Next
Yandex Maps in offline mode