--- metadata: - name: generator content: Diplodoc Platform v5.39.1 alternate: - https://yandex.com.tr/support/forms/en/create-har.md --- > **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/forms/en/llms.txt # Saving browser and server interactions to a HAR file If you encounter an error while using the service, you can use the HAR file to troubleshoot it. It is a network log of the interaction between a browser and a web page. To help our technical support team identify the cause of the service malfunction, enable logging and reproduce the error. Save the HAR file and send it to [technical support](https://yandex.com.tr/support/forms/en/feedback.md). {% list tabs %} - Yandex Browser {#yandex} 1. On the page with an error, press **Ctrl** + **Shift** + **I** (**⌥** + **⌘** + **I** for macOS) or select → **Advanced** → **More Tools** → **Developer Tools** from the menu. 1. Go to the **Network** tab. 1. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it. 1. Enable **Preserve log**. 1. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button. 1. Refresh the page or repeat the actions that caused the error. 1. Click and save the HAR file to your device. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). - Google Chrome {#chrome} 1. On the page that produces the error, press **Ctrl** + **Shift** + **I** (**⌥** + **⌘** + **I** for macOS) or select → **More Tools** → **Developer Tools** from the menu. 1. Go to the **Network** tab. 1. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it. 1. Enable **Preserve log**. 1. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button. 1. Refresh the page or repeat the actions that caused the error. 1. Click and save the HAR file to your device. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). - Opera {#opera} 1. On the page that produces the error, press **Ctrl** + **Shift** + **I** (**⌥** + **⌘** + **I** for macOS) or select **Opera** → **Developer** → **Developer Tools** from the menu in the top left corner. 1. Go to the **Network** tab. 1. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it. 1. Enable **Preserve log**. 1. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button. 1. Refresh the page or repeat the actions that caused the error. 1. Click and save the HAR file to your device. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). - Mozilla Firefox {#firefox} 1. On the page that produces the error, press **Ctrl** + **Shift** + **I** (**⌥** + **⌘** + **I** for macOS) or select → **More Tools** → **Web Developer Tools** from the menu. 1. Go to the **Network** tab. 1. Refresh the page or repeat the actions that caused the error. 1. Click and save the HAR file to your device. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). - Microsoft Edge {#edge} 1. On the page that produces the error, press **Ctrl** + **Shift** + **I** (**⌥** + **⌘** + **I** for macOS) or select → **More Tools** → **Developer Tools** from the menu. 1. Go to the **Network** tab. 1. Make sure that network logging is enabled: the button in the top left corner should be red . If the button is black, click it. 1. Enable **Preserve log**. 1. To ensure that the HAR file contains only entries related to the error, clear the log by clicking to the right of the network log button. 1. Refresh the page or repeat the actions that caused the error. 1. Click and save the HAR file to your device. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). - Safari {#safari} 1. On the page that produces the error, select **Safari** → **Preferences** → **Advanced** from the menu and enable **Show Develop menu in menu bar**. 1. In the **Develop** menu, select **Show Web Inspector** or use the **⌥** + **⌘** + **I** keyboard shortcut. 1. Click the **Network** tab. 1. Enable **Preserve Log**. 1. Refresh the page or repeat the actions that caused the error. 1. In the top right corner of the tab, click **Export**. 1. Attach the HAR file to your [support request](https://yandex.com.tr/support/forms/en/feedback.md). {% endlist %} {% note alert "" %} The HAR file contains cookies of your active session in the service. For security reasons, we recommend that you [terminate the session](https://forms.yandex.com/cloud/admin/auth/logout) after transferring the file. {% endnote %}