---
metadata:
- name: generator
content: Diplodoc Platform v5.39.1
alternate:
- https://yandex.com.tr/support/forms/en/browser-console.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/forms/en/llms.txt
# Copying errors from the browser console
If you encounter a problem while using the service's pages or interactive elements, information from the browser console can help identify the cause. Copy the message from the error console and forward it to [technical support](https://yandex.com.tr/support/forms/en/feedback.md).
{% list tabs %}
- Yandex Browser {#yandex}
1. On the error page, press **Ctrl** + **Shift** + **J** (on macOS: **⌥** + **⌘** + **J**).
{% cut "Other methods" %}
* Open → **Advanced** → **More tools** → **JavaScript console**.
* Right-click anywhere on the page, select **Inspect element code**, and go to the **Console** tab.
{% endcut %}
1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
* Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
* Save the error log to a text file: right-click on any message and select **Save as**.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
For more information, provide a screenshot of the **Network** tab.
- Google Chrome {#chrome}
1. On the error page, press **Ctrl** + **Shift** + **J** (on macOS: **⌥** + **⌘** + **J**).
{% cut "Other method" %}
Open → **More tools** → **Developer tools** and select the **Console** tab.
{% endcut %}
1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
* Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
* Save the error log to a text file: right-click on any message and select **Save as**.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
For more information, provide a screenshot of the **Network** tab.
- Opera {#opera}
1. On the error page, press **Ctrl** + **Shift** + **J**.
{% cut "Other method" %}
In the upper left-hand corner, click **Opera**, select **Developer** → **Developer Tools** from the menu, and go to the **Console** tab.
{% endcut %}
1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
- Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
- Save the error log to a text file: right-click on any message and select **Save as**.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
For more information, provide a screenshot of the **Network** tab.
- Mozilla Firefox {#firefox}
1. On the error page, press **Ctrl** + **Shift** + **J**.
{% cut "Other methods" %}
* Open the menu → **Web Developer Tools** → **Console**.
* Right-click anywhere on the page, select **Inspect**, and go to the **Console** tab.
{% endcut %}
1. Make sure that only **Errors** is checked in all filters ("Network", "CSS", "JS", "Protection", "Log", "Server"). You can do this by clicking ▼ next to each filter.
{% note warning "" %}
If you click the filter name instead of ▼, error checking will be disabled.
{% endnote %}
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
* Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
* Save the error log to a text file: right-click on any message and select **Export Visible Messages To** → **File**.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
- Microsoft Edge {#edge}
1. On the error page, press **Ctrl** + **Shift** + **J**.
{% cut "Other methods" %}
* Select → **More tools** → **Developer tools** on the menu.
* Right-click anywhere on the page, select **Inspect**, and go to the **Console** tab.
{% endcut %}
1. To the right of the **Filter** field in the **Default levels** list, disable all options except **Errors**.
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
* Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
* Save the error log to a text file: right-click on any message and select **Save as**.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
For more information, provide a screenshot of the **Network** tab.
- Safari {#safari}
1. Activate the error console: in the menu, select **Safari** → **Preferences** → **Advanced** and enable **Show Develop menu** in the menu bar.
1. On the error page, press **⌥** + **⌘** + **C**.
{% cut "Other methods" %}
* Select **Develop** → **Show JavaScript Console** from the menu.
* Right-click anywhere on the page, select **Inspect element** and go to the **Console** tab.
{% endcut %}
1. Go to the **Console** tab and turn on the **Errors** filter. In a narrow window, the filter name may be hidden: maximize the window.
1. Refresh the page or repeat the actions that caused the error.
1. Copy the messages:
* Take a screenshot. If you need to scroll vertically to view messages, take several screenshots.
* Save the error log to a text file.
1. Attach the error log or screenshots to your [support request](https://yandex.com.tr/support/forms/en/feedback.md).
To provide more information, take a screenshot of the **Network** tab.
{% endlist %}