---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com.tr/support/direct/en/contact-us.md
  - https://yandex.com.tr/support/direct/ru/contact-us.md
  - https://yandex.com.tr/support/direct/tr/contact-us.md
  - https://yandex.com.tr/support/direct/zh/contact-us.md
  - href: zh/contact-us.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/direct/zh/llms.txt


# 俄罗斯和独联体地区的联系方式

如果您对 Yandex Direct 有任何疑问，我们随时乐意为您提供帮助。

### 一般问题 {#ru-tech}

<!-- стили желтых кнопок-катов: -->



<!-- стили желтой кнопки-ссылки: -->


<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "在 WhatsApp 上给我们留言" %}

<img src="https://yastatic.net/s3/doc-binary/src/support/direct/ru/files/whatsapp-ru-text.svg" style="display: block;"/>
<a href="https://wa.me/74951399193?utm_source=direct&amp;utm_medium=help&amp;utm_campaign=ru" style="display: block; text-align: left; margin-left: 18px; color: #5889FF;">转到 WhatsApp</a>

{% endcut %}

</div>

<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "在 Telegram 上给我们留言" %}

<img src="https://yastatic.net/s3/doc-binary/src/direct/ru/files/telegram-ru-text.svg" style="display: block;"/>
<a href="https://t.me/YaDirectSupportBot?utm_source=direct&utm_medium=help&utm_campaign=ru" style="display: block; text-align: left; margin-left: 18px; color: #5889FF;">转到 Telegram</a>

{% endcut %}

</div>


<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "致电" %}

客户和代理机构代表可以随时通过以下电话号码联系我们：

**俄罗斯**：[8 (800) 700-47-45](tel:88007004745)（俄罗斯境内免费电话）

**莫斯科**：[+7 495 139-91-93](tel:+74951399193)

**白俄罗斯**: [+375 17 336-31-36](tel:+375173363136)

<!-- source: zh/_includes/res/id-res/pincode.md -->
To access campaigns, a customer service specialist will need your [PIN](https://yandex.com.tr/support/direct/zh/troubleshooting/pin-code.md).
<!-- endsource: zh/_includes/res/id-res/pincode.md -->

{% endcut %}

</div>


<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "留言" %}

{% list tabs %}

- 客户

  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.ru/surveys/10010310/?lang=zh-hans&iframe=1">
    </iframe>
  </div>

- 对于代理机构
  
  {% include [feedback-form](_includes/feedback-form.md) %}

{% endlist %}

{% endcut %}

</div>

**请注意**

在周末或节假日提出的某些问题可能只能在下一个工作日处理。 这尤其适用于需要其他部门专家参与的咨询。


### 退款 {#ru-refund}

此过程在[退款给 Yandex Direct 客户](https://yandex.com.tr/support/direct/zh/payments/refund.md)章节中有详细说明。


{% included (_includes/feedback-form.md) %}
<!-- стили желтой кнопки-ссылки: -->


<!-- желтая кнопка-ссылка: -->
[反馈表](https://yandex.ru/adv/partners/fastline){.button}


{% endincluded %}