Complaints

I wish to complain about an ad placed in Yandex.Direct

According to offers of Yandex.Direct services, the advertisers are free to form the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex.Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).

If you want to provide Yandex with additional information, please send an official letter to: YANDEX REKLAMCILIK HİZMETLERİ LTD.ŞTİ. Esentepe Mah. Talatpaşa Caddesi No:5 Ofis No: 27-28-29-32 34397 Levent, Şişli-İstanbul. Please indicate in your letter:

  • The name of your company or organization including its legal form (or your full name).

  • A description of the particular ad referred to in the claim, including the following: the text of the ad, landing website of the URL, as well as the ad placement terms and conditions (e.g., keywords, targeting, etc.), if relevant.

  • An explanation of what you believe is wrong with the ad, including links to the relevant laws and regulatory documents such as official registered trademark document, court ruling, registered patent document, etc.

Sign the letter and attach copies of any documents you wish to include.

We take all complaints seriously. Once reviewed, Yandex will take all possible measures to resolve the situation. Please bear in mind that when distributing ads, Yandex is required to comply with the law. to enable Yandex to promptly review your claim.

Complain about Direct results listings