I wish to complain about an ad placed in Yandex.Direct
According to offers of Yandex.Direct services, the advertisers are free to form the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex.Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).
If you want to provide Yandex with additional information, please send an official letter to: YANDEX REKLAMCILIK HİZMETLERİ LTD.ŞTİ. Esentepe Mah. Talatpaşa Caddesi No:5 Ofis No: 27-28-29-32 34397 Levent, Şişli-İstanbul. Please indicate in your letter:
The name of your company or organization including its legal form (or your full name).
A description of the particular ad referred to in the claim, including the following: the text of the ad, landing website of the URL, as well as the ad placement terms and conditions (e.g., keywords, targeting, etc.), if relevant.
An explanation of what you believe is wrong with the ad, including links to the relevant laws and regulatory documents such as official registered trademark document, court ruling, registered patent document, etc.
Sign the letter and attach copies of any documents you wish to include.
We take all complaints seriously. Once reviewed, Yandex will take all possible measures to resolve the situation. Please bear in mind that when distributing ads, Yandex is required to comply with the law. to enable Yandex to promptly review your claim.
Complain about Direct results listings
If you cannot find your ad among Yandex.Direct search results or it is displayed incorrectly, go to the Problems with displays section.
Yandex does not have the authority to delete, supplement or change the content of websites belonging to third parties. You need to address this matter directly with the owners of the websites where you found copied content.
The investigation of offenses or crimes, as well as the admission of guilt by third parties of committing offenses or crimes fall outside Yandex's authority. Please contact law enforcement agencies or judicial authorities to address these issues.
If you noticed that multiple webpages from the same organization are simultaneously present in Direct search result listings, report it to us using the feedback form.
If you think that the contents of an ad in Direct do not conform with the Advertising Requirements, report it using the form below.
Make sure you fill in the «Ad Heading Link field». We need this information to find and recheck the ad materials.