Refund money

You may get back the money you paid for Yandex.Direct ads. A separate refund is made for each of the paid invoices. The refund procedure details depend on the invoice payment method.

Note. For the complete list of your invoices, please refer to the Payments and Documents page of the Yandex.Direct interface.
  1. Write us a message about a refund. Please specify the reason why you are asking for a refund and the numbers of all the invoices for which you are claiming a refund.

    Your ad campaigns will be discontinued. The funds will be debited from the ad campaign accounts and prepared for refund.

    The funds will be debited from the ad campaign accounts and prepared for refund.

  2. Please prepare a letter based on this template:

    • Acting as an individual on your own behalf, all you have to do is to fill out the template, print it out and sign.

    • Acting on behalf of a legal entity, you have to fill out the template, get is signed by the CEO and Chief Accountant, and duly sealed.

  3. Please send the scanned letter or photo image thereof.

    We will check whether it is filled out correctly.

  4. Once you receive confirmation of a successful check, please send the original documents to Yandex LLC by courier delivery service or mail.

  5. After receiving the letter, we will launch the refund procedure. A refund usually takes up to 10 business days.