Refunds to Yandex.Direct and Yandex.Display clients
You may request a refund of the money you deposited for Yandex.Direct ads. A separate refund is made for each of the paid invoices. The refund procedure details depend on the invoice payment method.
Send us a request for a refund. Please specify the reason why you are asking for a refund and the numbers of all the invoices for which you are claiming a refund.
Your ad campaigns will be discontinued. The funds will be debited from the ad campaign accounts and prepared for refund.
We will send you a reply message specifying the exact refund amount and attach the template of the Refund Claim appropriate for your case.
Please prepare a letter based on this template:
Acting as an individual on your own behalf, all you have to do is to fill out the template, print it out and sign.
Acting on behalf of a legal entity, you have to fill out the template, get it signed by the CEO and Chief Accountant, and have it stamped with the company's seal.
Send us a scan or photo of the letter.
We will check whether it is filled out correctly.
Once you receive confirmation of a successful check, please send the original documents to Yandex LLC by courier delivery service or mail.
After receiving the letter, we will launch the refund procedure. A refund usually takes up to 20 business days.