---
metadata:
- name: generator
content: Diplodoc Platform v5.55.0
alternate:
- https://yandex.com.tr/support/direct/en/troubleshooting/campaign-master.md
- https://yandex.com.tr/support/direct/ru/troubleshooting/campaign-master.md
- https://yandex.com.tr/support/direct/tr/troubleshooting/campaign-master.md
- https://yandex.com.tr/support/direct/zh/troubleshooting/campaign-master.md
- href: en/troubleshooting/campaign-master.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/direct/en/llms.txt
# Questions and answers
### I can't generate product ads
{% note alert %}
Make sure that there is money in the account. Ad generation won't start if there isn't any money.
{% endnote %}
{% cut "I can't generate ads from a feed (via a link or uploaded from a computer)" %}
Make sure that the conditions are met:
- Your feed meets the [requirements](https://yandex.com.tr/support/direct/en/feeds/requirements.md).
- The feed contains offers that match the filter condition:
- If the filter includes the **Only in stock** parameter, the feed must show products with the attribute `available = "true"`. If the criteria includes other filters, such as products from a certain category, then there must be products of this category in stock.
- When configuring a filter by manufacturer, in the feed there must be a product with the `vendor` element. The value of this element must match the value specified in the filter.
- If a filter based on the `categoryId` parameter is applied, there must be products from that category in the feed. If there are no products in that category, product ads won't generate for it. If the parent category (a category that has nested categories with the `parentId` attribute) has a sub-category that contains products, the filter configured for the parent category that has no products won't work.
{% endcut %}
{% cut "I can't generate ads from products found on my site" %}
Make sure that the conditions are met:
- Your site meets the [requirements](https://yandex.com.tr/support/direct/en/unified-performance-campaign/structure-of-site.md).
- Your site is available.
- Your site has products that match the filter conditions:
- **Title** matches the title of the product on the site.
- **Site sections** match the links to product pages.
{% list tabs %}
- Good site page
Page contains links to products.
- Bad site page
Page contains a list of product categories and not links to products.
{% endlist %}
- **Product link** matches the one on the site.
- **Product price** matches the price on the site.
{% endcut %}
{% cut "I can't generate ads created from manual product management" %}
{.border-yes}
Check that the products in the product profile meet the filter conditions:
- If the filter has the **Only in stock** parameter selected, make sure that the product is in stock and available on the site.
- When applying a filter by the **Manufacturer** parameter, make sure that the element value is included in the product profile and matches the filter.
- If you set a filter by the **Category** parameter, make sure that the element value is included in the product profile and matches the filter.
{% endcut %}
### I can't create ads for catalog pages
{% note alert %}
Make sure that there is money in the account. Ad generation won't start if there isn't any money.
{% endnote %}
{% cut "I can't generate ads from a feed (file uploaded from a computer)" %}
Ads for catalog pages may not generate if the [CSV file requirements](https://yandex.com.tr/support/direct/en/product-campaign/create.md#catalog) aren't met.
{% endcut %}
{% cut "I can't create ads for catalog pages found on my site" %}
Make sure that your site meets the [requirements](https://yandex.com.tr/support/direct/en/unified-performance-campaign/structure-of-site.md).
{% endcut %}
#### Have questions? {#questions}
{% note alert %}
Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.
{% endnote %}
Scan the QR code or tap it to follow the link.
If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.
{% cut "Call" %}
You can contact us from 10:00 to 19:00 (UTC+3) by phone:
**Moscow**: [+7 495 139-91-93](tel:+74951399193)
**Russia**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)
To access campaigns, the customer service specialist will need your [PIN](https://yandex.com.tr/support/direct/en/troubleshooting/pin-code.md).
{% endcut %}
{% cut "Leave a message" %}
{% endcut %}
