Contacts in Russia and CIS

If you have any questions about Yandex Direct, we are always ready to assist you.

General questions

Scan the QR code or tap it to follow the link.

If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.

Call

Clients and agency representatives can contact us 24/7 at the phone numbers:

Russia: 8 (800) 700-47-45 (toll-free within Russia)

Moscow: +7 495 139-91-93

Belarus: +375 17 336-31-36

Kazakhstan: +7 727 344-31-31

Uzbekistan: +998 71 205-58-05

To access campaigns, the customer service specialist will need your PIN.

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Feedback forms

Please note

Some issues raised on a weekend or holiday can only be addressed on the next business day. This especially applies to inquiries that require the involvement of experts from other departments.

Refunds

The procedure is detailed in the Refunds to Yandex Direct clients section.