FAQ about sites

Site content doesn't display correctly

Webpages might display incorrectly. For example, garbled characters may display instead of letters or the page formatting may be broken. You may also run across buttons that don't work, links that don't open, or disappearing menus.

Try refreshing the page and clearing the browser cache.

Clearing the cache

  1. Tap Меню → .

  2. Tap Security & Privacy.

  3. Tap Clear data.

  4. Select Cache.

  5. Deselect all the other options (if you only want to delete the browser cache).

  6. Click Clear.

  7. Confirm deletion.

Pages don't load

Check if the page loads in Safari.

If it doesn't, the issue isn't with the app — please contact the site support. Typically, you can find contact information in sections like Support, Contact us, or Help.

If it does, clear the cache and restart the browser.

Clearing the cache

  1. Tap Меню → .

  2. Tap Security & Privacy.

  3. Tap Clear data.

  4. Select Cache.

  5. Deselect all the other options (if you only want to delete the browser cache).

  6. Click Clear.

  7. Confirm deletion.

If the problem persists, contact us via chat or using the form.

If possible, attach:

  • A link to the page that doesn't load.
  • A screenshot with the error.
How to add a site icon to the home screen

Add an icon for your favorite website to your smartphone's home screen to access it with a single tap. The site opens in a new Yandex Browser tab, regardless of which browser is the default one.

  1. In the SmartBox, tap and select Add to Home.

  2. Tap To the “Home” screen.

  3. Edit the shortcut name, if necessary. Tap Add.

  1. Tap and hold the shortcut icon.

  2. Drag the icon to the "Remove" option.

  3. Tap Delete a bookmark → Delete.

Note

When you delete the browser, site icons are also deleted.

Contact support