Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. It will identify calls coming in from both cellular networks and messengers.

Caller ID is free.

It can't access the content of your calls and messages.

How does it work?

Unknown numbers are run through a database that's regularly updated with user reviews, among other data. When you enable caller ID for the first time, the database is downloaded to your device.

Note

On devices with iOS 18.0 or higher, you can turn on real-time Caller ID to see who's calling right during the call, with no need to download a database.

By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.

How to allow database updates via mobile network
  1. Tap Меню → Caller ID.
  2. In the upper-right corner, tap .
  3. Enable Download over mobile network, then tap Save.

If Yandex Bowser can't recognize a company, it will suggest a category the call may belong to. For example, "A possible ad".

Enabling and disabling

  1. Open your device settings.
  2. Select Phone → Call Blocking & Identification. On devices with iOS 18.0 or later, select Apps → Phone → Call Blocking & Identification.
  3. Next to Yandex, switch the option to on or off.
  4. On devices with iOS 18.0 or later, scroll to the bottom of the screen and enable the Yandex option under Live Caller ID Lookup.

Note

Setting up caller ID enables or disables alerts for calls coming from both cellular networks and messengers.

Leave feedback on a number

If you want to report a number or the browser incorrectly identified the call category, leave your feedback. You can do this at any time.

Feedback on a number that called you
  1. Open the Phone app.
  2. To the right of the call, tap .
  3. Select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.
Feedback on a number that sent you an SMS
  1. Open the message.
  2. To the right of the sender's name or number, tap .
  3. Tap the contact name or number again and select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.
  1. Tap Меню → Settings → Caller ID → Report number.
  2. Enter the number and tap Done.
  3. Answer the questions.

Call blocking

Note

It is not possible to block calls from messengers.

You can:

Block a category of numbers

  1. Tap Меню → Caller ID.

  2. Tap Call blocking.

  3. Select the category of calls you want to block:

    • Unwanted: Scammers, collectors, silent calls.
    • Advertisement for financial services: Advertising calls from banks, microfinance organizations.
    • Other advertisements: Other advertising calls.

    Calls that meet the blocking conditions will be automatically blocked. For you, it'll look as if the call never happened.

  4. Tap Save.

Blocked calls won't appear in your missed calls list (on devices with iOS 18.0 — in your call history).

Block a specific number
Block a number that called you

  1. Open the Phone app.

  2. Go to Calls.

  3. To the right of the call, tap .

  4. Select Block this Caller.

    Note

    The path may vary depending on your device. This path is valid for devices with iOS version 12.0 and higher.

Block a number that sent you an SMS
  1. Open the message.
  2. To the right of the sender's name or number, tap .
  3. Tap the contact name or number again and select Block this Caller.

On devices with iOS 18.0 or higher, when real‑time Caller ID is enabled, calls from scammers are blocked by default. Since Caller ID requires a stable internet connection to work in real time, some numbers known to Caller ID may still reach you. These numbers will appear with a label.

Unblock numbers

Unblock a specific number
  1. Open your phone settings.
  2. Select Phone → Blocked contacts.
  3. Swipe the number from right to left and tap Unblock.
Unblock a category of numbers
  1. Tap Меню → Caller ID.
  2. Tap Call blocking.
  3. Disable the category of numbers you want to unblock.
  4. Tap Save.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Filter SMS messages

If you enable filtering of SMS messages with unwanted ads, they will immediately go to the Spam folder without sound, vibration, or notifications on your smartphone lock screen.

Enable spam filtering
  1. Open your phone settings.
  2. Tap Messages → Unknown and spam.
  3. Enable the Filter Unknown Senders option.
  4. Select Yandex.
View filtered SMS messages
  1. Open the message list.
  2. Tap Filters → Spam.

Problems with the caller ID

I can't download the phone number database

To download the offline database, you need:

  • Battery charge of 21% or higher.
  • Active Wi-Fi connection.
  • Free memory up to 50 MB.
Caller ID doesn't work

Check whether the caller ID has all the necessary permissions and allow the app to run in the background in the battery settings. If this doesn't help, contact support.

Caller ID doesn't identify numbers

The caller ID can't identify hidden numbers. Only a mobile operator can do that.

Caller ID doesn't block numbers

Check if blocking is enabled for this category of numbers.

The Caller ID window covers important information

The caller ID window may cover information on the Phone app’s screen. Tap and hold the caller ID window and drag it elsewhere. The new position will be saved for future calls.

Why isn't call blocking enabled by default?

We want to give users a choice: either trust Caller ID to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.

I’ve turned on blocking, but I still receive marketing calls. Why?

Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.

I enabled real-time Caller ID, but it stopped working after a couple of days without calls

To protect your privacy, real-time Caller ID regularly updates its encryption keys. This happens automatically when you receive calls. However, if you haven't received any calls for more than a day, the encryption keys can't be updated automatically.

To update the keys, go to Caller ID in Yandex Browser: open Yandex Browser → Меню → Caller ID.

Contact support
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