---
metadata:
- name: generator
content: Diplodoc Platform v5.50.6
alternate:
- https://yandex.com.tr/support/browser-beta/en/troubleshooting/media.md
- https://yandex.com.tr/support/browser-beta/kk/troubleshooting/media.md
- https://yandex.com.tr/support/browser-beta/ru/troubleshooting/media.md
- https://yandex.com.tr/support/browser-beta/tr/troubleshooting/media.md
- https://yandex.com.tr/support/browser-beta/uz/troubleshooting/media.md
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com.tr/support/browser-beta/en/llms.txt
#|
||
**macOS users**
You're reading Help for the beta version of Yandex Browser, which isn't available for macOS.
For information on Yandex Browser for macOS, see [Help for the main browser version](https://yandex.ru/support/browser/en/).
||
|#
# FAQ about video, audio, and games
## Video {#video}
{% note tip %}
To learn more about video, see [Watch videos in Yandex Browser](https://yandex.com.tr/support/browser-beta/en/working-with-files/video.md).
{% endnote %}
{% cut "**Video playback problems**" %} {#video-problem}
If Yandex Browser displays a black screen instead of a video, the image shakes in online games, or the video takes a long time to load, freezes all the time, or stops when you switch to full-screen mode, try one of the following methods:
{% cut "Turn off extensions" %}
Some [extensions](https://yandex.com.tr/support/browser-beta/en/personalization/extension.md) can block certain page content from appearing — for example, videos or images. Here's how you can check your installed extensions:
1. Click **** → **Extensions** and turn off all extensions.
1. Restart Yandex Browser: close it by pressing **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS), then open it again.
1. [Clear your cache](https://yandex.com.tr/support/browser-beta/en/personal-data-protection/cache-memory.md#clearing-cache) so Yandex Browser doesn't load a copy of the page that was saved earlier.
1. If this solves your problem, go through your extensions and turn them back on until you find the one that causes the problem. Restart Yandex Browser every time.
1. Disable this extension. You may want to let the developers know about the problem.
{% endcut %}
{% cut "Change your hardware acceleration settings" %}
Try turning the [hardware accelerator](https://en.wikipedia.org/wiki/Hardware_acceleration) on or off:
1. Click **** → **Settings** → **System**.
2. If the **Use hardware acceleration if possible** option is selected in the **Performance** section, deselect it. If the option is deselected, select it.
3. Close the Browser with a keyboard shortcut **Ctrl** + **Shift** + **Q** (on Windows and Linux) or **⌘** + **Q** (on macOS).
4. Restart the browser to apply these changes.
{% endcut %}
{% cut "Update your graphics drivers" %}
1. Click **Start** → **Control Panel** → **Device Manager**.
2. Open **Video Adapters**: a list of video cards will appear.
3. Right-click the name of your video card.
4. In the context menu, select **Update drivers**.
{% endcut %}
Check whether this solved the problem. If the problem persists, [write to us](https://browser.yandex.com/feedback/?lang=en). In the email, indicate that the drivers were updated.
{% endcut %}
{% cut "**Sound is quiet or there's no sound at all**" %}
If you're having trouble with sound in videos, see [FAQ about audio](#sound-does-not-work).
{% endcut %}
{% cut "**Problems with videos on Linux**" %}
{% cut "Update your graphics drivers" %}
Make sure that you've installed the latest updates and graphics drivers:
{% list tabs %}
- Ubuntu/Debian
`sudo apt update && sudo apt upgrade`
- Fedora
`sudo dnf install ffmpeg-libs`
{% endlist %}
Test video playback in other applications (such as VLC) to rule out driver issues.
{% endcut %}
{% cut "Install codecs" %} {#troubleshooting__install-codec-manually}
1. Check your browser's [version](https://yandex.com.tr/support/browser-beta/en/about/install.md#versionn).
2. If the version is lower than 23.3.0, [update](https://yandex.com.tr/support/browser-beta/en/about/install.md#up) your browser.
3. Install [GStreamer](https://en.wikipedia.org/wiki/GStreamer) packages by running the following commands:
{% cut "Mint" %}
```
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
```
{% endcut %}
{% cut "Ubuntu" %}
```
sudo apt install libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
```
{% endcut %}
{% cut "Astra Linux" %}
```
sudo apt-get install ffmpeg-plugin-browser libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-plugins-bad-faad gstreamer1.0-libav
```
{% endcut %}
{% cut "Alt Linux" %}
```
su -lc 'apt-get install gstreamer1.0 gst-plugins-base1.0 gst-plugins-good1.0 gst-plugins-bad1.0 gst-libav'
```
{% endcut %}
{% cut "RED OS" %}
{% list tabs %}
- 7.3 and higher
```
dnf install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
```
- 7.1–7.2
```
yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
```
{% endlist %}
{% endcut %}
{% cut "ROSA “COBALT” 7.9" %}
```
dnf install libgstreamer1.0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good gstreamer1.0-plugins-bad gstreamer1.0-libav
```
{% endcut %}
{% cut "AlterOS" %}
```
yum install gstreamer1 gstreamer1-plugins-base gstreamer1-plugins-good gstreamer1-plugins-good-extras gstreamer1-plugins-bad-free gstreamer1-plugins-bad-free-extras gstreamer1-libav
```
{% endcut %}
{% cut "OpenSUSE" %}
```
sudo zypper install gstreamer gstreamer-plugins-base gstreamer-plugins-good gstreamer-plugins-bad gstreamer-plugins-libav
```
{% endcut %}
4. Restart Yandex Browser. If this didn't help, close it and run the following console command:
```
rm ~/.cache/gstreamer-1.0/registry.x86_64.bin
```
{% endcut %}
{% cut "Install additional codecs" %}
Some video formats may require additional codecs:
{% list tabs %}
- Ubuntu/Debian
`sudo apt install ffmpeg chromium-codecs-ffmpeg-extra`
- Fedora
`sudo dnf install ffmpeg-libs`
{% endlist %}
{% endcut %}
{% cut "Change the "Override software rendering list" setting" %}
1. In the [SmartBox](*smart-link), enter `browser://flags/#ignore-gpu-blacklist`.
1. Press **Enter**.
1. Set **Ignore GPU block list** → **Enabled Hardware decode acceleration for Linux** → **Enabled Video decoder**.
1. Restart Yandex Browser. Click **** → **Close Yandex Browser**, or press **Ctrl + Shift + Q** (on Windows), then open the browser again.
{% endcut %}
{% endcut %}
{% cut "**Videos don't play; they download to my computer**" %}
If a site owner doesn't allow you to open a file in your browser, the file downloads to the user's computer. To open it in Yandex Browser, drag the downloaded file icon that appears to the right of the [SmartBox](*smart-link) to the Browser, or use the **Ctrl** + **O** [keyboard shortcut](https://yandex.com.tr/support/browser-beta/en/useful-features/hotkeys.md) and select the file from your [Downloads](https://yandex.com.tr/support/browser-beta/en/working-with-files/download-files.md#where) folder.
{% endcut %}
{% cut "**Protected content is not played**" %}
{% note info %}
Protected content is not played in Incognito mode.
{% endnote %}
If a video that has [content protected by copyright](https://en.wikipedia.org/wiki/Digital_rights_management) doesn't play:
{% cut "Update and restart Yandex Browser" %}
An outdated version of Yandex Browser may not support the technology required for fast video loading. Install [the latest update of the Yandex Browser beta version](https://browser.yandex.com/beta/).
When you launch Yandex Browser for the first time, some of the plugins required for the content encryption system to work properly may not connect. To fix this error, restart Yandex Browser and the plugins will connect automatically.
{% endcut %}
{% cut "Allow protected content to play" %}
1. Click **** → **Settings** → **Websites**.
2. Scroll down the page and click **Advanced site settings**.
3. Under **Protected content**, enable the **Allow protected content to play** option.
4. Some services use unique device identifiers to protect content. To activate them, go to **Identifiers of protected content** and enable **Allow sites to use identifiers to play protected content** (Windows only).
{% endcut %}
{% endcut %}
{% cut "**NPAPI and Unity not supported**" %} {#NPAI-and-Unity}
Yandex Browser no longer supports the NPAPI plugin that powers the Unity Web Player. This technology is outdated. Unity has also stopped supporting that plugin.
{% endcut %}
{% cut "**I can't disable video autoplay on a website**" %}
When you go to certain sites, videos start playing automatically. Unfortunately, Yandex Browser has no way to restrict video autoplay on sites.
{% endcut %}
{% cut "**Browser doesn't see the webcam**" %}
Check if other programs can recognize the camera.
- If not, make sure that your camera driver is installed correctly, and reinstall it if necessary:
1. Click **Start** → **Control Panel** → **Device Manager**.
2. Open **Cameras**: a list of cameras appears.
3. Right-click the name of your camera.
4. In the context menu, select **Update drivers**.
- If they can, specify it manually in the Yandex Browser settings:
1. Click **** → **Settings** → **Websites**.
2. Open **Advanced site settings**.
3. In the **Access to your camera** section, select your camera and enable **Ask permission**.
If this doesn't help, contact [Yandex Browser support](https://yandex.com.tr/support/browser-beta/en/support/support.md#report-problem).
{% endcut %}
{% cut "**"Required video codecs not found" error on Windows**" %}
If a video doesn't play on a site and you see a "Required video codecs not found" error, it may be because you're using a Windows N or KN edition that doesn't have the necessary video codecs.
Check your Windows version:
1. Click **Start** → **Control Panel** → **System**.
2. Find the Windows version in the About section. For example, "Windows 10 Pro N".
Select the Windows version:
{% cut "Not Windows N/KN" %}
Write to us using the [form](https://browser.yandex.com/feedback/?lang=en).
{% endcut %}
{% cut "Windows 7 N/KN" %}
1. Close Yandex Browser. Click **** → **Close Yandex Browser**, or press **Ctrl + Shift + Q** (on Windows).
2. Restart Yandex Browser and check whether the video plays.
If it didn't help, write to us using the [form](https://browser.yandex.com/feedback/?lang=en).
{% endcut %}
{% cut "Windows 8 N/KN" %}
Download and install Media Feature Pack [for Windows 8 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=30685).
{% endcut %}
{% cut "Windows 8.1 N/KN" %}
Download and install Media Feature Pack [for Windows 8.1 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=40744).
{% endcut %}
{% cut "Windows 10 N/KN" %}
Download and install Media Feature Pack [for Windows 10 N/KN](https://www.microsoft.com/en-us/download/details.aspx?id=48231).
{% endcut %}
{% endcut %}
## Audio {#audio}
{% note tip %}
To learn more about audio, see [Play audio in Yandex Browser](https://yandex.com.tr/support/browser-beta/en/working-with-files/audio.md).
{% endnote %}
{% cut "**No one can hear me**" %}
{% cut "Add a microphone in the Yandex Browser settings" %}
1. Click **** → **Settings** → **Websites**.
1. Scroll down the page and click **Advanced site settings**.
1. In the **Access to your microphone** section, select the device manually.
{% endcut %}
{% cut "Check your microphone" %}
1. Open the Windows **Control panel** .
1. Click **Sound**.
1. On the **Recording** tab, find the microphone you need.
1. Right-click on it and select **Set Default**.
1. Right-click on the microphone again and select **Properties**.
1. In the window that opens, click the **Levels** tab. Both parameters should not be set to minimum or maximum at the same time.
1. Go to the **Advanced** tab and make sure the **Enable additional audio features** option is deselected.
1. Disable special sound effects. Open the **Enhancements** tab. Select **Disable all enhancements** and click **Apply** → **Ok**.
For more information about setting up the microphone, see [Windows help](https://support.microsoft.com).
{% endcut %}
{% cut "Update your audio drivers" %}
1. Go to **Start** → **Control Panel** → **Device Manager** → **Sound, video and game controllers**.
1. Expand the list.
1. Right-click a driver name → **Properties** → **Driver** → **Update driver**.
{% endcut %}
{% endcut %}
{% cut "**Sound is quiet or there's no sound at all**" %} {#sound-does-not-work}
{% cut "Check the sound in the media control panel" %}
Tap to the right of the SmartBox. If the sound is muted, you'll see the icon. To turn sound on, click this icon.
{% endcut %}
{% cut "Check the volume slider in your operating system settings" %}
{% list tabs %}
- Windows
1. Turn on any online video or music player in the internet using Yandex Browser.
1. Right-click the icon in the taskbar in the lower-right corner of the screen.
1. In the menu that opens, click **Open volume mixer** and increase the volume.
{% endlist %}
{% endcut %}
{% endcut %}
{% cut "**Audio doesn't play**" %} {#audio-not-play}
Try to find an extension that might be blocking the audio:
1. Open **** → **Extensions** and turn off all extensions.
1. If this solves your problem, go through your extensions and turn them back on until you find the one that caused the problem.
1. Disable the problematic extension. You may want to let the developers know about the problem.
{% endcut %}
## Games {#games}
{% cut "**Games don't work**" %}
{% cut "Update your video card drivers" %}
1. Click **Start** → **Control Panel** → **Device Manager**.
2. Open **Video Adapters**: a list of video cards will appear.
3. Right-click the name of your video card.
4. In the context menu, select **Update drivers**.
{% endcut %}
{% cut "Change the "Override software rendering list" setting" %}
1. In the [SmartBox](*smart-link), enter `browser://flags/#ignore-gpu-blacklist`.
1. Press **Enter**.
1. In the search bar, enter **Override software rendering list**.
1. Set this feature to **Enabled**.
1. Restart Yandex Browser. Click **** → **Close Yandex Browser**, or press **Ctrl + Shift + Q** (on Windows), then open the browser again.
{% endcut %}
{% cut "Launch Yandex Browser with a flag" %}
1. Right-click the Yandex Browser shortcut and select **Properties**.
1. In the **Target** field, add the `--ignore-gpu-blocklist` parameter.
{% note warning %}
Make sure that `browser.exe` is followed by a space. Example **Target** string:
`C:\Users\%username%\AppData\Local\Yandex\YandexBrowser\Application\browser.exe --ignore-gpu-blocklist`
{% endnote %}
1. Restart Yandex Browser. Click **** → **Close Yandex Browser**, or press **Ctrl + Shift + Q** (on Windows), then open the browser again.
{% endcut %}
{% endcut %}
{% cut "**Mouse cursor freezes when gaming online**" %} {#cursor-error}
When you're playing some online games in the Yandex Browser beta version, clicking the mouse may cause the cursor to freeze. If this happens, try disabling mouse gestures:
1. Click **** → **Settings** → **Tools**.
1. Under **Mouse gestures**, deselect **Enable**.
If this didn't help, [write to us](https://browser.yandex.com/feedback/?lang=en).
{% endcut %}
Contact support
[*smart-link]: You can enter search queries in the address bar and Yandex Browser will understand what you need.