In a nutshell, it's a COO for a startup. You will play a crucial role in building our business. This is a unique opportunity for a self-driven, fast-paced professional who is eager to design a go-to-market strategy, build teams, and establish and scale a business in new countries. We welcome top-notch, well-organized self-starters who bring new ideas, challenge the status quo, and provide real impact on millions of people while enjoying the process.

The Head of Operations won’t do this alone and will directly manage a team that includes the LATAM Ops team and local professionals, and benefit from the full support of other HQ teams.

Support launches of new products and our service on the ground in new regions
You’ll be working in close collaboration with the marketplace management team to provide the best prices for our clients and competitive earnings for couriers through market research and efficiency boosting.

Monitor and refine service quality
You’ll be ensuring and improving service quality for our partners’ couriers and clients through operational metrics analysis, CJM analysis, and field research.

Business development
You’ll be responsible for developing personal connections and maintaining business relationships with courier subcontractor companies, as well as serving as the main contact person for them. You’ll also have to understand courier behavior, pain points, motivation, and challenges they face, and build their trust and engagement through field research and data-based analytics.

• Are a well-organized self-starter who brings new ideas, challenges the status quo, and provides real impact on millions of people while enjoying the process
• Are fluent in Russian
• Have experience in ride-hailing/delivery companies

• Are located in Peru, but we’re ready to consider candidates living in other countries in Latin America, or are ready to relocate to the region