The Head of Operations won’t do this alone and will directly manage a team that includes the LATAM Ops team and local professionals, and benefit from the full support of other HQ teams.
Monitor and refine service quality
You’ll be ensuring and improving service quality for our partners’ couriers and clients through operational metrics analysis, CJM analysis, and field research.
Business development
You’ll be responsible for developing personal connections and maintaining business relationships with courier subcontractor companies, as well as serving as the main contact person for them. You’ll also have to understand courier behavior, pain points, motivation, and challenges they face, and build their trust and engagement through field research and data-based analytics.
Enhanced medical insurance begins from your first month at Yandex. It covers health care services at clinics and hospitals, whether for emergency care, surgeries, routine visits in your home country or abroad, medical tests and diagnostics, dental care, accident insurance, etc.
At Yandex, we have everything you need for continuous growth and learning: an internal educational platform, mentoring, and programs for both beginners and experienced leaders.
Moreover, at Yandex, we have internal projects where our employees share their expertise, discuss complex topics, and analyze their project cases.
At Yandex's big offices, we have our own fully equipped gyms. There, you can work out independently or with a trainer.
At Yandex, we promote health and fitness and have sports clubs and communities. You are welcome to join the existing teams or groups or create your own.
You can join existing teams or create your own.
We don't have a set start and end time for the workday — work when it's convenient for you and your team.
Medical Insurance plans, kids' days at the office, gifts for newborns.
We will contact you within a week.