Yandex customers contact customer service every day with questions, complaints and ideas for improving the user experience. We are looking for a Customer Service Specialist who will respond to requests and offer assistance to Yandex customers

====Responsibilities:

• promptly process requests;
• communicate with customers, drivers and partners to solve possible problems;
• develop processes and tools to improve the quality of customer service.

====Requirements:

• strong writing skills in French and English (write quickly without mistakes);
• organizational skills for handling large amounts of data and multi-tasking;
• confidence and competence to make decisions independently.

====Preferred:

• experience in customer service;
• experience in social media marketing;
• desire to learn.

====Conditions:

• remote work, full-time.