International Customer Service Specialist

Any city, remote workSpecialist
Vacancy closed
Yandex customers contact customer service every day with questions, complaints and ideas for improving the user experience. We are looking for a Customer Service Specialist who will respond to requests and offer assistance to Yandex customers

Responsibilities:

  • promptly process requests;
  • communicate with customers, drivers and partners to solve possible problems;
  • develop processes and tools to improve the quality of customer service.

Requirements:

  • strong writing skills in French and English (write quickly without mistakes);
  • organizational skills for handling large amounts of data and multi-tasking;
  • confidence and competence to make decisions independently.

Preferred:

  • experience in customer service;
  • experience in social media marketing;
  • desire to learn.

Conditions:

  • remote work, full-time.