International Customer Service Advisor in Taxi
Yandex.Taxi customers contact customer service every day with questions, complaints and ideas for improving the user experience. We are looking for a Customer Service Advisor who will respond to requests and offer assistance to Yandex.Taxi customers.
- promptly process requests;
- communicate with customers, drivers and partners to solve possible problems;
- develop processes and tools to improve the quality of customer service.
- university degree;
- strong writing skills in French and English (write quickly without mistakes);
- organizational skills for handling large amounts of data and multi-tasking;
- confidence and competence to make decisions independently.
- knowledge of Russian;
- experience in customer service;
- experience in social media marketing;
- desire to learn.
- remote work, full-time.