International Customer Service Advisor in Deli by Yango (with Hebrew)

Any city, remote workLavkaSpecialist
Deli customers contact customer service every day with questions, complaints, and ideas for improving the service. Deli by Yango is looking for a responsible and efficient Customer Service Advisor who will respond to requests and offer assistance to customers.

Responsibilities:

  • promptly process requests;
  • communicate with warehouses and couriers to solve possible problems;
  • develop processes and tools to improve the quality of customer service.

Requirements:

  • university degree;
  • strong writing skills in Hebrew and English (write quickly without mistakes);
  • organizational skills for handling large amounts of data and multi-tasking;
  • confidence and competence to make decisions independently.

Preferred:

  • knowledge of Russian;
  • experience in customer service;
  • experience in social media marketing;
  • desire to learn.

Conditions:

  • remote work, full-time.