Customer Success Manager for international projects

Any city, remote workTolokaSpecialist, Leading specialist
Yandex.Toloka has thousands of people collecting and processing data for machine learning every single day. Our crowdforce can classify texts and photos, record and transcribe audio, and select objects in images. The data labeled on the platform is used by Yandex and other companies around the globe to train technologies like computer vision, speech recognition, search algorithms, and recommendation systems.
The crowdsourcing department launches and tunes data labeling processes. We are expanding our global client base and we need experts who can run projects for partners around the world. If you speak fluent English and you have excellent organizational and communication skills along with some basic technical skills, this is a great opportunity.
We take an engineering approach to data labeling as a structured and scalable process. We build and automate robust pipelines that are resistant to individual performer errors and capable of producing millions of high-quality labels daily.
Join our team, learn to manage data labeling processes, and become a crowdsourcing expert.

In this position, you will interact with:

  • Developers and testing engineers to make sure that data labeling tools are working correctly and to plan new features;
  • Internal and external clients, including representatives of international companies. You will provide consulting, discuss business tasks, help create projects, check settings, and troubleshoot when something goes wrong;
  • Users who are collecting and processing data;
  • You will also have access to training to gain expertise in our products and services.

Responsibilities:

  • Establish and nurture long-term relationships with international clients;
  • Develop and implement growth strategies within client companies;
  • Update client information to share with team members;
  • Coordinate and define requirements specifications for collecting labeled data for international clients;
  • Evaluate results for speed and quality of data labeling;
  • Make presentations of projects and features;
  • Participate in brainstorming sessions and offer ideas for improvements;
  • Run experiments and perform research, analyze results, and make conclusions;
  • Answer questions from clients and users in clear and correct English;
  • Attend meetings with partners from different time zones (Asia and USA);
  • Consult international clients and coach them on effective crowdsourcing.

Requirements:

  • Fluent conversational English and business writing skills;
  • Presentation skills;
  • Basic programming experience in Python or Java
  • High level of independence;
  • Proven ability to prioritize tasks and meet deadlines, with tolerance for multitasking;
  • Interest in learning and self-development;
  • Task switching skills.

Preferred:

  • Familiarity with machine learning concepts;
  • Basic knowledge of data labeling and assessments;
  • Experience configuring and launching projects in Toloka;
  • Experience working on a team;
  • High productivity;
  • Willingness to work with evolving requirements in rapidly developing services;
  • Flexibility for irregular work hours in force majeure situations;
  • Competence in leading discussions and recording results.